Getting a Refund from Kajabi – It’s Easier Than You Think!
As an online platform, Kajabi is dedicated to providing high-quality services and products. We want our users to be confident in their purchasing decisions, which is why we offer a refund policy for customers who are not satisfied with their purchases.
Our Kajabi Refund Policy
At Kajabi, we want to make sure that customers are getting the most out of their purchases. We understand that, sometimes, things don’t work out and refunds are necessary. That’s why our refund policy is designed to be as fair and straightforward as possible. Here’s a quick overview of our refund procedure:
1. Request a Refund
The first step in the refund procedure is to contact our customer service team and request a refund. You can contact us via phone, email, or chat, and our friendly customer service representatives will be happy to assist you.
2. Eligibility Guidelines
Once you have requested a refund, we will review your purchase to determine if you are eligible for a refund under our refund policy. Generally speaking, you are eligible for a refund if:
- You are not happy with the performance of the product or service you purchased.
- You have not made full use of the product or service.
- You have made a timely request within 30 days of purchase.
We understand that, sometimes, product or service performance can vary. That’s why we take each case on an individual basis. If you have any concerns or questions about whether your purchase is eligible for a refund, feel free to contact us.
3. Submitting Documentation
In order to process your refund request, we may require additional documentation. We may need a copy of your original purchase receipt, a screenshot of your purchase, or other proof of purchase.
4. Refunds
If your refund request is approved, we will process your refund as soon as possible. That being said, please allow up to 7-10 business days for the full refund to be credited to your original form of payment.
Frequently Asked Questions about Refunds
We know that refunds can be confusing, so we’ve compiled a list of frequently asked questions to help you better understand our refund policy.
- How long do I have to request a refund?
You must request a refund within 30 days of purchase. We understand that, sometimes, refunds are necessary, but we can only accept requests within 30 days of purchase.
- Can I receive a partial refund?
Generally speaking, no. We do not offer partial refunds. However, if you need to make other arrangements, please contact our customer service team.
Can’t Wait to Get Your Refund?
We know that refunds can be a headache, and we want to make the process as quick and painless as possible. That’s why we make sure to expedite refund requests whenever possible.
If you’re not satisfied with the performance of a product or service you purchased, don’t hesitate to reach out to us and let us know. We’ll be more than happy to help you find the best solution.
At Kajabi, we strive to provide only the best products and services for our customers. We’re confident that you’ll be happy with each and every purchase you make. However, if anything goes wrong, we’ll work hard to make things right. That’s our commitment to you!